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  • How does Pawrents compare to Rover?
    Pawrents is a members only and invite only community for people who love their dog, not a dog sitter search platform. Pawrents community is based on trust and reciprocity. There is no financial exchange between members. Pawrents looks to connect members who have something in common (like work pals or school buddies) to swap dog sitting with each other. You can do a swap, or earn credits by hosting and use those credits to board your dog somewhere else later. Pawrents is affordable in price and abundant in love. Rover costs around $80 per night in San Francisco. On Pawrents, you pay a flat yearly membership fee for unlimited swaps.
  • Can I join if I don't live in the San Francisco?
    Our dog-swapping service is currently limited to San Francisco (for now). However, we do make exceptions for those working in SF who are willing to travel for pick-up/drop-off. Stay tuned, as we have plans to expand to other cities soon! 🌟🐾
  • Can I join Pawrents if I don't have a dog?
    Not this time. At its core, Pawrents is a community based on trust and reciprocity. We believe that being a dog parent shows dog care experience and a deep love for our furry friends.
  • Can I pay to use Pawrents without hosting other dogs?
    Not at this time. At its core, Pawrents is a community based on trust and reciprocity. There is no financial exchange between members and we believe hosting other dogs is critical to increase trust between members.
  • How do I join?
    🛡️Ensuring your fur baby's safety is our top priority. Joining as a member is possible in two ways: 1. Apply online and be referred by a current member. 2. Apply online and attend our in-person event to complete a temperament test. Please note that completing these steps doesn't guarantee membership invites. We're committed to creating a secure and trusted environment for devoted Pawrents.
  • Is there a commitment to apply?
    There is no commitment, so you can apply first and decide whether to join once you hear back. Similarly, once you're in the community, there are no minimum hosting requirements. When, whether, and with whom to swap is always entirely up to you!
  • How does the credit system work?
    You'll earn 1 credit each day you host a dog. You can swap with the same dog parent. Or you can host one dog to earn credits and request boarding with another dog parent.
  • What kind of background check does Pawrents conduct before swaps?
    We conduct a criminal record background check. There is no impact to your credit score as we do not ask for your SSN. If you don't have any criminal record, we will receive an empty report. If you have any criminal record, we will receive a list of records that show the offense type and charges filed Dates.
  • What do I do if I couldn't find a match?
    Pawrents is confident that, you will find at least one pawrent who is willing to help some of the days. If you don't find anyone who can help, we will give you 5 credits as an apology. Simply show us proof that someone outside the group took care of your dog after your travel dates. 🐾📅
  • What's the Pawrents cancellation policy?
    After a boarding request is confirmed, sitters can withdraw their help without penalty up to 7 days before the travel date. However, if cancellation occurs within 7 days of the travel date, sitters will incur a penalty of 5 credits. We will try our best to find our dog parents an alternative. If we can't find any alternative, the dog parent will receive all credits back, plus 5 credits for future use as our apology. Dog parents can withdraw their request without penalty up to 7 days before the travel date. However, if cancellation occurs within 7 days of the travel date, dog parents won't receive a refund and will lose 50% of the credits. The sitter will receive 50% of the credits to compensate for their preparation.
  • Where does the membership fee go to support?
    We reinvest 100% of the revenue into community building and team expansion. Our projected 2024 community costs are over $200,000. Employees and customer support - $150,000 Marketing and events - $20,000 Engineering and software maintanience - $30,000 Misc admin costs - $5000
  • How much does it cost to board my dog?
    No nightly fees here! Just pay the flat yearly membership fee and swap dog sitting as much as you want.
  • What if I don't have enough credits?
    Upon purchasing your membership, you'll receive a starting balance of 5 or 10 credits. Hosting earns credits, while boarding costs credits. Premium members can go negative once per year. While our main focus is on dog-sitting swaps, we understand that unforeseen situations may arise, and you may need urgent credits. Additional credits can be purchased at $30 per credit.
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